Privacy Policy

Effective date: 1 January 2026

Urban Sign Factory ("we", "us", "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy describes how we collect, use, store and disclose information when you visit urbansignfactory.com, request a quote, place an order or otherwise interact with us.

1. Information we collect

We collect the following categories of information:

• Contact information you provide via our quote / contact / newsletter forms — name, phone number, email, business name, project location.
• Project details you share — sign type, dimensions, brand colours, reference images, installation address.
• Technical data automatically collected — IP address, browser, operating system, pages visited, referring URL, device type.
• Cookies & similar technologies — see our Cookie Policy for details.

2. How we use your information

We use your information to (a) respond to your enquiries and prepare quotations, (b) execute manufacturing and installation contracts you commission, (c) send order updates, invoices and after-sales communications, (d) improve our website and services, (e) comply with applicable Indian laws, (f) prevent fraud and unauthorised access.

3. Lawful basis

We process personal data on the basis of your consent (forms you submit), our contractual obligations (orders you place), and our legitimate business interests (website analytics, fraud prevention) — in accordance with the Digital Personal Data Protection Act, 2023.

4. Sharing & disclosure

We do not sell your personal data. We share information only with: (i) trusted service providers who help us operate the website (hosting, email delivery, analytics) under strict confidentiality obligations; (ii) installation partners who require delivery and on-site contact details to complete your project; (iii) statutory authorities where required by Indian law.

5. Data retention

We retain personal data only for as long as necessary for the purposes set out above, typically 7 years for invoicing and tax-record purposes. Marketing data is retained until you unsubscribe.

6. Your rights

You may request access to, correction of, or deletion of the personal data we hold about you by emailing info@urbansignfactory.com. You may also withdraw newsletter consent at any time using the unsubscribe link in every email.

7. Security

We use industry-standard technical and organisational measures including TLS encryption, hashed passwords, access controls and regular security audits to protect your data. No transmission over the internet is 100% secure, but we work hard to safeguard your information.

8. Children

Our services are intended for businesses and adults. We do not knowingly collect data from anyone under the age of 18.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Effective date" at the top will reflect the latest revision. Material changes will be communicated via the website.

10. Contact

Urban Sign Factory
1st floor, Suraj Complex, Sehyogipress, Exhibition Road, Patna, Bihar - 800001
Email: info@urbansignfactory.com
Phone: +91 9470-855-900